FAQ's

Refunds

Due to the nature of our products, refunds and returns are not available except in cases of product defect, including damage to packaging or missing items.

Please submit photographic evidence to admin@charis.co.za immediately upon discovery of any defect.

You are entitled to a refund if your product is not received within 20 business days. All claims will be escalated to our supplier or manufacturer for resolution.

Please note that we operate as distributors. For additional information, please refer to our terms and conditions.