Refund policy

Return and Refund Policy

Thank you for shopping at Charis. We value your business and want to ensure your satisfaction with our products. Please read our return and refund policy carefully to understand the conditions under which we accept returns and issue refunds.

Product Complaints:
As distributors, we are committed to providing quality products to our customers. If you have any complaints about a product, please contact us at admin@charis.co.za with a detailed description of the issue. We will forward your complaint to the relevant supplier for resolution.

Refunds and Returns:
Due to the nature of our products, we do not offer refunds or accept returns if a product does not work for you as expected. The effectiveness of products can vary from person to person.

We do not offer refunds or accept returns if side effects arise from using a product. It is essential to consult with your healthcare provider before using any product from our website, especially if you have pre-existing conditions or chronic issues.

Most of our products are not regulated by the South African Health Products Regulatory Authority (SAHPRA) and are not intended to diagnose, treat, or prevent any illness or disease.

Product Defects:
We will consider refunds and returns in cases of product defects, such as damage to the product. If you receive a defective product, please contact us immediately at admin@charis.co.za with a description of the defect, order number and picture proof. We will assess the situation and determine the appropriate course of action, which may include a refund or replacement.

Contact Us:
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at admin@charis.co.za. We are here to help and ensure your satisfaction with our products.